Tickets - FAQ
Due to the great interest in the festival, please confirm your willingness to participate in it and download the ticket for the new date now.
The downloaded ticket guarantees participation in the festival in 2021 at the best possible price.
If you bought a ticket at AlterSklep, log in to your account which you used to purchase your tickets, go to the "history" tab and click "save tickets". You can download your ticket with the new festival date choosing the “my tickets” tab.
To save tickets purchased via the website www.ebilet.pl, select the appropriate option in the form sent to you by e-mail.
Tickets purchased at stationary sales networks remain valid for the new festival date. There is no need to contact the stationary sales network again.
Yes. We will announce the artists soon. We try to make a large part of the festival's program return in 2021 and we encourage you to download your tickets for the new festival dates.
We remind you that there will be no Early Bird or Fan Tix tickets for Open’er Festival 2021. Ticket sale will start from Regular Tickets.
1-day tickets remain valid in the following configuration:
- 1-day ticket for 01/07/2020 will be valid on 30/06/2021
- 1-day ticket for 02/07/2020 will be valid on 01/07/2021
- 1-day ticket for 03/07/2020 will be valid on 02/07/2021
- 1-day ticket for 04/07/2020 will be valid on 03/07/2021
At the same time, we would like to inform you that if the concert dates of the main artists change, there will be one-time possibility to exchange the tickets previously confirmed.
Due to this situation, exceptionally in 2021 we are raising the age limit entitling to a discount for children up to 13 years old (check the regulations).
If for some reason you cannot attend an event which date has been changed, you can exchange tickets for the voucher. The voucher is a form of payment, the value of which you will use during your next purchase of tickets for events organized by Alter Art.
If you have placed an order at AlterSklep, in order to transfer funds to the voucher, log in to your account which you used to purchase your tickets, go to the "history" tab and click the "exchange for a voucher" button. You can check the status of your vouchers and their expiry date in the 'my account' tab.
However, if you bought tickets on ebilet.pl, you will receive an email notification in which you will be able to choose a transfer to the voucher. If you choose this option, you will receive the voucher code in the next message.
All vouchers that you will receive in exchange for the tickets will be possible to be redeemed when purchasing another tickets for events organized by Alter Art. Exchanges must be made when paying for a new order in the same website where the voucher was obtained.
The missing amount can be topped up using other available forms of payment.
You can use the funds accumulated on the voucher several times until they are exhausted.
All vouchers received in exchange for tickets can be redeemed when purchasing another tickets for events organized by Alter Art. Vouchers are valid for 365 days from the last day of the postponed event. If you exchange you ticket for Open’er Festival 2020 to a voucher, it will be valid till 4th July 2021. It is also possible to extend their validity until August 31, 2021.
If you have received a voucher via AlterSklep, you will find all the data regarding your voucher in the 'my account' tab after logging into your account.
If you received the voucher via eBilet, you will receive the voucher's expiration date together with its code. To check the balance of the funds on the voucher, contact the eBilet Customer Service Office at [email protected]
Tickets purchased at stationary sales networks cannot be exchanged for a voucher, but they are all valid for the new date of the event.