JUNE 28-JULY 1, 2017 GDYNIA

GDYNIA-KOSAKOWO AIRPORT

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Payments at the festival

We have been working on improving the payment system since the end of latest festival edition. Along with Open’er Festival sponsor – Mastercard®– and new technological partner, we have advanced electronic payment methods in time for 2017 and future editions. While maintaining the cashless festival concept, we would like to make transactions quicker and take care of our public’s safety. Just like last year, at Open’er everyone will be able to pay with their own payment cards, contactless phones and special payment bands using Mastercard®contactless technology.

 

 

1.       Can I pay with vouchers this year?

No, this will not be possible. This year participants can pay with their own payment cards, make contactless payments with their mobile phones or using payment bands in Mastercard® contactless technology.

 

2.       What payment cards can I use at the festival site?

Payment cards of different operators are accepted but only payments using Mastercard will have additional benefits (discounts, promotions, Priceless Specials points, etc.).

 

 

PAYMENT BAND

 

1.       What is a payment band?

A payment band is a silicone bracelet containing a card, which is used as a payment card to pay in the contactless method after topping it up.

 

2.       How can I get a payment band?

You can order a payment band for free, before the start of the festival at opaska.opener.pl and then collect it on site. While submitting your order you need to top up the payment band with at least PLN 30 (by payment card, bank transfer or Masterpass).

Ordering a band in the period from 5.06.2017 to 26.06.2017, 23.59, you can take advantage of a promotion – when you top up your payment band for at least PLN 50, you can get an extra PLN 10. The details of the promotion can be found in the Promotion Terms and Conditions, available at opaska.opener.pl and in the Organizer’s offices, DiPocket at 00-094 Warsaw, ul. Wierzbowa 9/11/313.

A payment band ordered online will be waiting in selected payment band service points at the Open’er Festival site (marked with the band symbol on the festival’s map). To collect the payment band you need to have the QR code generated in the ordering process (you can print it out or show it in an electronic form).

People who did not order the band before the festival can obtain it free of charge during the festival at the payment band service points (marked by the band symbol on the festival’s map). When collecting the payment band you need to top it up with at least PLN 30 the first time. Any further top ups do not have a minimum limit (with the exception of using cash deposit machines which accept only banknotes, which means that the minimum deposit is PLN 10).

3.       Where can I check the balance of the payment band?

The balance of the payment band can be verified in cash deposit machines, payment band service points and, if the payment band has been registered, by visiting opener.dipocket.org/pl/check/balance.

 

4.       How much does it cost to use the payment band during the festival and after it ends?

The use of the payment band during and after the festival is free of charge. The details can be found in the Terms and Conditions received together with the payment band or verified at https://dipocket.org/opener/terms.

 

5.       Do I have to provide my PIN at each transaction when using the payment band?

No PIN is required for transactions up to PLN 100. Contactless payments for amounts exceeding PLN 100 can be made only with a registered payment band, providing a pre-defined PIN.

 

6.       Does the validity date of the card in the band expire when the festival ends?

No, the card has a 3-year term of validity, like most payment cards, so it can also be used after the festival; however, the band needs to be registered. See below for more details about registration.

7.       Who operates the bands and payments made with them?

The innovative contactless bands are the effect of cooperation of Mastercard, the festival’s sponsor, DiPocket, payment band operator, and Alter Art, the festival's organizer. All technical issues associated with the operation of the payment bands, including their issue, registration, top-up, refund of money or resolution of any problems are handled by DiPocket, which uses its own app and competent service stands at the festival.

 

Use of last year's payment bands

1. Can I use last year's payment band if I still have funds on it?
During this year's edition of Open'er Festival you can still use the funds from last year's band (whether or not it was registered), by paying contactless at the festival until the funds run out. After using all funds from the oldpayment band it is not possible to recharge it. Since this year the operator of bands is different from one last year,  we recommend to pick up a new payment band.
 
2. Why recharging last year's payment bands is not possible?
This year we cooperate with different operator of the payment bands, therefore there is no way to recharge last year's bands. The new band allows to avoid most of the charges that were in place last year. However, if you still have funds on last year’s band, you can pay with it at the festival at all points of sale until you run out of funds.
 
3. Are there additional fees for paying with last year's bands?
Last year's fee table applies when using payment bands received during last year’s edition of Open’er Festival. This means that the user does not bear any costs for cashless payments. However, the monthly fee for a registered band is 1 PLN, the cash withdrawal fee at an ATM is 15 PLN, the cost of checking the balance at the ATM is 5 PLN, and the cost of termination of the contract is 30 PLN. Therefore, we encourage you to get a new payment band. This year, the only costs are ATM withdrawal fee (3 PLN) and foreign exchange commission, in case of transactions outside of Poland (1% of transaction value). Also, please note that when charging a band with a credit card, your bank may charge you additional fees.

 

 

TOPPING UP THE PAYMENT BAND

 

1.       How can I top up the payment band?

If the payment band has been registered (i.e. if it was ordered before the festival or registered during the festival at www.opaska.opener.pl or in a cash deposit machine) it can be topped up in many different ways:

1.       by cash at payment band service points or cash and deposit machines

2.       by payment card after logging into the festival app

3.       by payment card in cash deposit machines

4.       using the Masterpass service

5.       by an online transfer

If the payment band is not registered, it can be topped up in cash at payment band service points or cash deposit machines.

 

2.       Can the payment band be topped up only in the Polish currency?

The Polish zloty (PLN) is the official currency of the festival. Cash deposit machines and payment band service points accept payments only in Polish zloty. However, you can top up the payment band in any currency through the festival app or via a payment card. Please remember that your bank may charge additional fees, for example, for currency conversion.

 

3.       Can I recover money from my payment band which I didn't spend during the festival?

Yes. The money remaining on the payment band can be, after its prior registration, used in any point of sale offering contactless payments or cashed out during the festival in special dedicated payment band service points. Additionally, if the payment band has been registered, you can withdraw money via bank transfer after logging into your profile and providing the details of the recipient’s account (the transfer can be made free of charge to a PLN account in Poland or to a EUR account for a fee of EUR 0.50).

Refunds from the bands will be made between 22:00 and 04:00 hours (until the end of the given day of the festival) at dedicated counters in the festival village (4 zones). At the campsite (dedicated cash counter in a container) from 22:00 to 00:00 and on the last day (Sunday) from 10:00 to 14:00.

4.       What should I do if I order and top up my payment band before the festival but I change my mind and do not participate in the event?

All you need to do is to log into your profile in the festival app using the telephone number and password set during registration and transfer the money, entering the payee’s account details.

 

 

REGISTRATION OF PAYMENT BAND

 

1.       Why should I register my payment band?

By registering your payment band you get additional benefits. You can use a registered band to:

·         make contactless payments at the festival for more than PLN 100, providing your pre-defined PIN

·         block your payment band in case you lose it

·         pay with the payment band for 3 years after the end of the festival at every point that offers Mastercard contactless payments

·         make purchases on-line - the card number in the payment band can be found after logging into the profile

·         add the card in the payment band to the Masterpass service

·         save on transactions abroad with a low commission of only 1%

·         top it up conveniently by adding another card to the profile

·         review transactions

·         change the PIN and access password

·         check the full number, date of validity and the CVV code of the card for online payments

·         withdraw the money remaining on the card by transfer

2.       How can I register my payment band?

You can register your payment band by visiting www.opaska.opener.pl and in cash deposit machines at the festival site. Registration requires you to provide some basic data, such as your first name and surname, date of birth, e-mail and residential address. Registration is available to festival participants who are 18+ years old.

At the time of registration of the payment band the participant receives a text with the PIN code to the Mastercard card in the band, which can be verified and changed free of charge after logging into the profile https://dipocket.org/auth/login.

 

3.       Can I register my payment band after the end of the festival?

Yes. After the festival ends – at any time, without time limitations – you can still register your payment band in order to use it to pay at any points offering contactless payments and, for example, to pay for online shopping. You can register by visiting dipocket.org/pl/opener.

 

 

HELP

 

1.       I’ve lost my payment band. What can I do?

If the payment band has been registered, it can be blocked by logging into your profile at www.opaska.opener.pl. You can also collect a new payment band at the cash counter. If the previous payment band was registered, the new one will be connected to the existing account. If the lost payment band has not been registered it is not possible to recover the money accumulated on it, so we recommended registering your band. The process is fast and simple, and it offers additional benefits, also if you lose your band.

 

2.       How can I change/recover the PIN code to the card in the payment band?

You can do this by logging into your profile at www.opaska.opener.pl if the band has been registered and a PIN code has been assigned by text message. Changing the PIN is free of charge.

 

3.       How do I use the payment band if I don’t have Internet and cannot log into the festival app?

During the festival you can use the cash deposit machine to check your balance, top up or register your payment band, or go to a payment band service point where you can also check your balance, top up your payment band (only in cash), recover your PIN or check your transactions history.

4.       My payment card is not accepted by the festival app and/or the cash deposit machine. What can I do?

Please contact your issuer bank or use another card. You can also withdraw money from the ATM available at the festival site and top up the payment band in cash at the cash counter or cash deposit machine.

 

5.       My payment band does not work. What should I do?

Please go to the payment band service point where technical support will be provided.

 

6.       I would like to lodge a complaint. Where can I do that?

Complaints can be lodged at payment band service points, where authorized persons have the possibility to check transactions and accept complaints. Complaints can be lodged at payment band service points at 14:30-4:00 (round the clock at the campsite) or by sending an e-mail to: opener@dipocket.org. For additional information call +48 22 209 2555.

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